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Location: Hackstons, 3-4 William Street, Knightsbridge, London, SW1X 9HL
Hours: 6:30 AM – 3:30 PM (1 hour unpaid break) - Monday to Friday
Reports to: Retail Manager / Assistant Retail Manager
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About Us
Hackstons is a destination for quality, heritage, and customer experience when it comes to fine whisky wine and spirits. Our coffee cart is the first point of contact with the Hackstons brand, offering expertly brewed coffee and warm hospitality. As a Barista, you will play a pivotal role in creating memorable customer experiences and representing the history and values of our store.
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Role Overview
We are seeking an energetic and customer-focused Full-Time Barista to manage the daily operations of our outdoor coffee cart. This position is ideal for someone who is physically fit, has a passion for coffee, and enjoys engaging with both new and returning customers. You will be a key holder responsible for opening and closing the coffee cart, maintaining operational excellence, and serving top-quality beverages with a smile.
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Key Responsibilities
Daily Operations
● Open and close the coffee cart independently (key holder responsibilities).
● Set up and clean down the coffee cart each day.
● Move the cart into position each morning (must be physically fit).
● Ensure brewing equipment is functioning properly; report maintenance issues promptly.
● Comply with all health, safety, and sanitation regulations.
Customer Experience
● Greet customers warmly and invite them into the store while their coffee is being prepared.
● Answer questions about the coffee offerings and share knowledge about Hackstons’ history and products.
● Maintain a clean, professional, and inviting cart area at all times.
● Receive and process payments accurately (cash and card).
Beverage Craft
● Consistently prepare and serve high-quality, beautifully presented beverages.
● Follow recipes and preparation techniques with attention to detail and quality.
● Monitor coffee supplies and perform regular stock checks; place restocking orders when necessary.
Team & Brand Engagement
● Provide feedback to managers regarding customer suggestions or requests.
● Educate clients and teammates about coffee types, origins, and brewing methods.
● Follow operational policies and contribute to a positive, collaborative work environment.
● Maintain punctuality, professionalism, and a consistent attendance record.
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Qualifications & Skills
● Proven experience as a Barista (minimum 2 years preferred).
● Hands-on experience with manual and automatic brewing equipment.
● Basic math and cash-handling skills.
● Knowledge of coffee origins, brewing methods, and sanitation protocols.
● Excellent communication and interpersonal skills.
● Physical stamina to operate and move an outdoor cart.
● Attention to detail, reliability, and a passion for quality customer service.
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What We Offer
● Competitive hourly wage
● Staff discounts
● Opportunities for training and growth within the Hackstons team
● A dynamic, supportive, and customer-focused work environment