Got a question?

Check out the FAQs below, or contact us if you still have questions
  • I need a barista, how does it work?

    Need a Barista specialises in providing highly trained and experienced baristas to coffee shops, events, and restaurants around the world, to cover those gaps in your roster when you don't need to hire a permanent new worker.

    When you place a booking, the shift(s) is published to our pool of pre-approved, vetted baristas in your area for consideration. If the shift works for them, they'll confirm it and you'll be updated by email, as well as in your account dashboard. Most shifts are snapped up by a barista within a couple of hours, and they'll even reach out with an SMS to say hi once they've confirmed it!

    All the baristas on our platform are independent contractors, and not employees, therefore you are not required to withold any tax from their payments.

    At the completion of a shift, you'll be prompted to finalise their payment from your dashboard. You can even add a tip if you wish!

    We've covered over 20,000 on-demand barista shifts, so you can book with confidence to cover anything from a few hours, to weeks at a time.

  • How much does it cost?

    When you book, you'll be able to select the hourly rate you're offering the barista for the shift. We enforce minimum hourly rates, depending on the shift being a weekday or weekend/Public Holiday, to ensure baristas are paid a fair working wage. 

    Weekday shifts: Starting at £14

    Weekend/Public holiday shifts: Starting at £16 

    Platform fee: We charge a flat 10% (of the total shift value) platform fee to cover our running costs and insurance. This fee is refunded in full if your shift isn't picked up by a barista.

  • Can I hire a full-time barista here?

    Our on-demand platform isn't for hiring permanent staff, it's to book one of our pre-vetted baristas to cover a shift (or 5). 

    If you need to hire an awesome new worker permanently, you can place an ad on our Job Board. Our Job Board is public, and is the perfect place to advertise your new permanent/on-going positions.

  • How do I know the baristas are any good?

    We check and vette every single barista we allow onto our platform. So, you know they've got years of real experience behind the machine. 

    More importantly, cafes leave feedback on the barista after every single shift. When a barista picks up your shift, you'll see their profile, including how many shifts they've completed, and what their average score is. Easy.

  • What happens after I book?

    As soon as you submit your booking, it goes live in front of the approved baristas on our platform.

    You’ll receive a confirmation email when a barista accepts your shift(s), so be sure to check your inbox.  You can keep an eye on status of your booking in your account dashboard too.

    • Your booking will be live until the day of the shift, or until you cancel it. 

    • If you find that you no longer need a barista, please cancel your shift. A barista may pick up your shift at the last minute. 

    • You can also edit the shift details* by going to your account dashboard.

    *(hourly rates cannot be edited after a barista has accepted your booking)

  • How do I pay the barista?

    At the end of a shift, you'll be prompted to finalise the shift details, such as hours worked, and any bonuses added to the shift. Then, you simply submit the payment, and the barista payment is debited from your saved payment method on file. Simple!

    If you do not finalise the shift details within 48 hours of the completion of the shift, the payent will automatically be debited and forwarded to the barista.

    All payments are managed by Stripe's industry leading payment gateway, which means your information is encrypted, secure, and private.

  • What if I still have questions?

    Cool, we've got answers. Head to our support page here and get in touch. Our team responds to most enquiries within 24 hours.