Operating a cafe in a cashless society
As we move towards a cashless society, businesses across the world are adapting to this change, and UK cafes are at the forefront. While some may view this shift with apprehension, there are many benefits to operating a cafe in a cashless environment.
At Need a Barista, we understand the importance of staying ahead of the curve and adapting to changing consumer habits. So, here are some tips on how to operate a cafe in a cashless society:
Accept Multiple Payment Methods
One of the most significant benefits of operating in a cashless environment is the ability to accept multiple payment methods. This means that your customers can pay for their coffee using a variety of options, such as credit or debit cards, tap-n-go with their phone, or one day, ...even cryptocurrency
By offering these options, you increase convenience for your customers, making it easier for them to purchase items and pay for them quickly and efficiently. Additionally, accepting multiple payment methods can help attract new customers and retain existing ones, as they have the flexibility to pay in a way that suits them.
Invest in Contactless Payment Technology
Contactless payment technology is basically the norm in London, especially in a post-COVID world. This technology allows customers to pay for their coffee using a tap of their card or mobile phone, making the transaction quick, efficient, and contactless.
Investing in this technology can be a great way to offer your customers a convenient and safe payment option, while also streamlining your operations and reducing the risk of errors. Bonus: it can save your FOH staff time because they aren't handling transactions and dolling out change.
Embrace Digital Ordering and Payment Systems
Digital ordering and payment systems are becoming increasingly popular in the hospitality industry, allowing customers to order and pay for their coffee through a mobile app or website. These systems offer several benefits, including increased efficiency, accuracy, and convenience.
By embracing digital ordering and payment systems, you can smooth-out your operations, reduce wait times, and offer a more seamless experience for your customers. Additionally, you can gather valuable data and insights into your customers' preferences, allowing you to tailor your offerings to their needs. Knowing when you have the bulk of your coffee orders coming throughout the day (rather than guessing or assuming) can inform your staffing decisions.
Educate Your Staff and Customers
As you transition to a cashless environment, it's important to educate both your staff and customers about the new payment methods and processes. Ensure that your staff is trained on how to use the new payment technology and systems, and that they can answer any questions that customers may have.
Similarly, ensure that your customers are aware of the payment options available to them and how to use them. This can be achieved through signage, online resources, or even in-person assistance.
At the end of the day, operating a cafe in a cashless society can offer huge benefits, including increased convenience, efficiency, and safety. By accepting multiple payment methods, investing in contactless payment technology, embracing digital ordering and payment systems, and educating your staff and customers, you can ensure a seamless transition and a positive customer experience. At Need a Barista, we are committed to helping cafes adapt to changing consumer habits and stay ahead of the curve